We are committed to making the return or exchange process as easy as possible for our customers.

Items can be returned or exchanged within 14 days of delivery for all full-priced items, and within 7 days of delivery for outlet or promotional discount items,

provided the conditions specified below are met.

We recommend that you check your order immediately upon receipt. If you have any issues, please contact customer service. We cannot accept returns after 14 days of delivery.

Return or Exchange Conditions

Items must be returned from the original shipping country.

Items must be returned in their original saleable condition, with tags still attached.

Items must be returned in their original packaging to ensure they are not damaged in transit.

Items that have been damaged, used, altered or that, in SH+’s reasonable opinion, appear to have been used will not be accepted for return.

Returns that do not comply with the SH+ return procedure will not be accepted and will be sent back to the customer.

How to exchange an item

If you wish to exchange any of the products in your order, our Customer Service will be happy to help you find an alternative.

Follow the standard return procedure to return items you do not want to keep and place a new order to request replacement items.

How to return

To request a return, first check our return conditions above, and then:
SH+ customers can make a request by email to info@shplus.com .

You will be asked to specify which items you wish to return and the reason for the return; you will then receive a confirmation email within 24 hours with an authorisation number.

Within 48 hours, our Customer Service will contact you to confirm the return authorisation and provide you with all the necessary instructions, including those relating to logistics.
If a requested return does not meet our guidelines and the conditions above, you will be sent an email with a partial authorization or a rejection notice.

Items to be returned must be shipped in their original condition; ensure they have the original tags attached and placed in the original SH+ box along with the included shipping label or receipt.

Return Procedures

Once we receive the returned items, we will ensure a timely refund. The maximum return processing time is 14 days, but the process usually takes place faster.

A confirmation email will be sent to you once we have processed the return and credited the refund to the payment method you selected.